投诉信英文-回复一封饭店顾客的投诉信（英文回复）在饭店里有顾客

Dear Sir/ Madam: We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you。

Here is the solution。

, if you disagree please do let us know and we will do our best to find the best solution for you。 We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect。

Wish you all the best yours， 。

对于无理取闹的客人： Dear Sir/Madm: Thanks for your letter, from which we understand the situation。 We are so sorry for our imperfect service,hope you could kindly forgive us。

We look forward to serving you again with more satisfied service。 Again please accept our sincere invitation and we will be waiting for your soon arrival。

with all our best regards and wishes! yours， 。 。

。 可以有很多种啦，只是给你一些小建议，希望你派上用场。

祝好运！。

英语酒店投诉信

Dear Manager,

I would like to inform you of unpleasant experiences during my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me.

The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts.

I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions.

Cell phone: 1234567890

Sincerely yours,

(Signature)

Bob Smith (print)

投诉信回复范文

投诉信回复范文如下： 尊敬的客人： 您好！很感谢您对我们酒店的服务提出意见，我代表我们酒店向您道歉。

对于我们员工的失误，我们感到很抱歉，我们一定会加强对员工的管理。 我们企业坚信一个道理就是“100-1=0”。

她有两个含义：一是酒店出售的产品由多种服务项目购成，每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象，如果其中任何一项产品出了质量问题，损害的不仅是这项产品的声誉，而是整个酒店的名声，故100-1=0。 二是客人入住酒店消费，其消费项目由多种服务项目购成，顾客对服务项目的任何一项不满意，他们的满意度不会因此按减法递减，而是全面否定，因为他不可能体验所有的服务项目。

在他看来，他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下，他不会当“回头客”，再消费这家酒店提供的服务，对这家酒店来说，它的服务收益便等于零。

所以从根本上说，服务质量是酒店的生命。 它告诉我们，对顾客而言，服务质量只有好坏之分，不存在较好较差的比较等级。

好就是全部，不好就是零。服务不是零零散散的行动，而是一个系统的工程。

挑剔的顾客，会因为系统中一个“点”的问题，而对整个系统的其他部分予以否定。 这其实不是顾客的非理性，而恰恰就是“顾客理性”。

在顾客理性面前，任何抱怨都是无用的。服务，就必须要追求顾客满意。

对此，我们酒店对 “满意”的诠释是：没有投诉，并不等于满意；没有不满意，也不等于满意；真正的满意是让顾客感动，是让顾客的积极情感发酵、膨胀，不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”，才是真正的“满意情感”。

我们会设立服务质量管理组织结构。作为服务质量体系的组织保证，建立内容全面、科学合理、控制严密的服务质量控制系统，通过一定的制度、规章、方法、程序等，使酒店质量管理活动系统化、标准化、制度化，把酒店各质量活动纳入统一的质量管理系统中。

我们将对各服务项目的日常管理和服务环节明确质量标准，制定工作规范和工作程序，使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录，仔细分析研究，按照质量管理要求进行改进，使之合理化，并以文字和图表的形式确定下来，形成服务程序。

同时，我们还将制订服务质量检查程序和控制标准，建立质量信息反馈系统，收集分析服务不符合标准的原因，提出和实施改进措施。 感谢您对我们酒点的服务提出的意见，我们以后决不会出这类的问题了，我们会以最优质的服务来回抱给顾客。

我们翘首以待，期待着您对我酒店的宝贵意见，希望在新的一年里我们能够“不断地创造新服务，围绕宾客创造价值，与宾客一同成长发展！” 祝您们事事顺心！ xx酒店 20xx年xx月xx日 扩展资料 处理顾客的投诉原则 第一，不能与顾客争执。我们的目的是为了倾听事实，进而寻求解决之道。

争论只会妨碍我们聆听顾客的观点，不利于缓和顾客的不良情绪。 第二，尊重顾客的感觉。

顾客进行了投诉，说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉，这种默许的方式有助于缓和顾客的烦躁和不满。

为我们下一步圆满的处理好问题打下良好的感情基础。 第三，处理的时间越早，效果越好。

服务失误发生后，应该在第一时间处理，时间越长，顾客的伤害就越大，顾客的忠诚度就会受到严重的考验。

用英语回复投诉信！！！急！！！请英语好的高手帮帮忙

Mr. Paul to provide goods to delay the inconvenience caused to our company, the company therefore sent a complaint letter to him, requiring compliance with the Treaty and the integrity of, and prior to October 10 so that the goods reach their destination, or on the abolition of purchase orders.

百分之百对！

酒店投诉信英语

Dear Sir,I checked in your hotel on （日期）. During my staying there, something made me feel uncomfortable:1. When I checking in, the receptionist complained that I didn'tmake a reservation. But, is it neccessary to make reservation for each time?2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.3.The service for guest room was too slow, and their staff was in a bad service attitude.As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.署名。

关于酒店投诉的英语对白？

人物：经理（ hotel manager），客人（guest）` G; May I speak to the hotel manager please? M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you? G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too. M: I am sorry to hear that. Could you tell me exactly what it is all about? G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional. M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible. G: Thank you for your attention in this matter .I really appreciate that. M: Gould you give me a number that I can reach you? G: 123-456-789 M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye! G:bye!。

求大神帮忙用英语写一篇投诉信,投诉内容：餐厅服务员态度极差,

Dear manager,

I wrote to you for complaining about the staff in your restaurent. A few days ago, I went to have lunch with my roomates in your restaurent, and we ordered a fired rice. After 15 minutes, we still haven't taken our food, then we ask for the waitress to check it. However, your waitress treated us in bad tempered with high voice, saying something impolite, which made us angry and unhappy.

As a restaurent, it should offer us a nice environment in good serice. People work there should be with smile on their face, so that the customers can enjoy their food in a relax place.

Yours sincerely

*******

英语作文,投诉信 上星期你从一家商店买了一台洗衣机,刚拿回家的

i bought a washing machine last week from you. the washing machine did work sucessfully in past days. but the machine made very big noise from yesterday.could you please arrange people to check this machine and solve the noise problem? or whatelse other methods will you have?i hope this problem can be solved very well within 3 days after i sent this email to you. Otherwise i will return this washing machine for a refund.大致说一下第一段，就是你上文写的第二段，商家是否可以派人来修好洗衣机？或者商家是否有别的解决办法？第三段，买家希望在发出邮件后3天内解决该问题，否则要求退货。