英文客服范文

求4篇英语电话留言范文
以自我介绍开始电话交谈:“Hello,this is Peter Jones. 如果你在接电话的时候对方没有表明他是谁,你可以说:“May I ask who's calling,please?”
Asking for someone / Making a request
如果你打电话给特定的某个人的话,那么你得用礼貌的问句来表达意图,例如“May I speak to Rachel Smith, please?”当你只知道分机号码却不知道人名的时候你可以说:“Could I have extension number 635?”但如果打电话是有特定的目的,那最好是这么说:“I'm calling to make a reservation.”
Holding and transferring
“Please hold”是电话语言中表示“等一下”。当你需要transferred(转接)到另一部分机,你常会听到:“Connecting your call…”或者“Please hold,I'll transfer you.”。如果你是在繁忙时段拨打某公司电话的话,你可能会听到简短的一句话,“Hello,please hold!”在接线员将你转到另一条线之前。
Leaving a message
当你打电话的对象不在或不能接听电话时,准备好留言。你可以使用voicemail(电子录音系统)或一部answering machine(在磁带上录音的一种机器)。如果你正和接线员讲话的话,他们会问:“Would you like to leave a message?”或者你可以说,“May I leave a message?如果想要对方回电话的话,千万别忘了留你的电话号码。这被称作call back number.
Asking the speaker to slow down
如果你不确定你能听懂所有的英语对话,一定要坦诚。直接告诉对方:“My English isn't very strong,could you please speak slowly?”大部分的人会赞许你的诚实并很高兴这么做。
Write it down
如果你觉得用英语打电话还有点紧张的话,把要讲的事先写下来将很有帮助
求一篇顾客与客户服务的英语对话
a--客户服务b---顾客
a:***(公司名字你编一个吧)Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句)
b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it.
a:I'm so sorry for that,but when did you buy it?
b:about two months ago,at that time,I was very content with the bag although it's a bit expensive.
a:Sorry,the deadline is up,so we can't accept refunding your payment.
b:Oh,how unlucky I am,but you should provide me a solution,right?
a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok?
b:That sounds good,let's make the deal.
a:Thanks for your understanding and cooperation.Bye!
b:Bye.
供楼主参考。
常用电话英语,谢谢
在公司接听电话时,一般要先报上自己的姓名与公司名称,比如:This is Rita Chang of ABCTrading Company.(这里是ABC公司的Rita Chang。)
ABCTrading Company.Can I help you?(ABC贸易公司,我能为你作些什麽吗?) 打电话一方听到这样的话后,要告诉对方自己想找的人:I''d like to speak to Mr.Brown,please.(麻烦一下,我想和Brown先生讲话。) 或者对方要求转接分机 Could I have extension 321,please?(请转接分机321。)
如果想转接某个部门,而非具体某个人时,可以说:I''d like to speak to someone in the Personnel Department.(我想和人事部的人讲话。) 如果想了解对方打来电话的目的,千万不要问:Why are you calling?(为什麽给我们打这个电话?) 因为这样极其不礼貌。
恰当的说法是:What is this call regarding?(您打这个电话是关於什麽事情呢?) 这实际便是电话谈话的开场白,双方可以从这里开始进入正题了。下面才开始电话的主要内容,分了几种情况 情况一:对方要找的人是你自己 对方:is Daisy there?
) I'm sorry-she's gone home for the day. (抱歉,她今天已经回家了。) I'm sorry-he's off on holiday today. (抱歉,他今天休假。)
若找的人没空 His pretty busy now. Can I call you back later? (他现在很忙,可不可以等一会给你回电话?) I'm sorry, His very busy now. (很抱歉,他现在很忙。) 情况四:找的人不在,如果别人可以代接电话 可以说:He's out,Mr. Anderson will take the call for her. (他出去了,安德森先生会代她接电话。)
情况五:要找的人不在,询问是否需要留言 He's out on his lunch break right now .Would you like to leave a message?(他出去吃午饭了,您要留言吗) He's not available right now .Can I take a message?(他不在,我可以帮你传话吗) 情况六:对方要求留言 对方:Can I leave a message?(我可以留个话吗) 回答:Yes Go ahead,please(可以,请说) Of course ,Hold on for just a second so I can grab a pen and paper(当然,请稍等以下让我拿个纸和笔) Sure ,if you can excuse me for just a second ,Let me find a piece of paper to write it down(当然,如果你可以等我一下,让我找张纸写下来) 情况七:接受对方留言时自己没听清楚,希望重复,对方:When he comes back ,can you have him call me at(206)5551212?(他回来以后,能不能让他打(206)5551212这个号码给我?) 回答:Can you repeat again, please? 能不能请你再重复一次?Come again, please?My English is not very good. 再说一次好吗? 我的英文不是很好。Say again ,please(再说一次好吗?) Pardon?(抱歉,请再说一次) Come again,please(请再说一次好吗) 情况八:对方希望留话,但是怕听错了,不想接受对方留话 对方:May I leave a message?(我能留个话吗?) 回答:you know what?My English is not that great ,and I don't want to miss anything,Would you mind calling back later?I'm sorry。
(你知道吗,我的英文不是很好,我不想弄错话,你介意稍后再打来吗?我很抱歉) If you don't mind,could you please calling back later?My English is not very good(如果你不介意,你能稍后再打过来吗,我英语不是很好) 情况九:对方不愿意留言,询问对方电话号码 回答:May I have your phone number? I'll tell Mr. White to call you back when he returns. (请告诉我您的电话号码好吗?怀特先生回来后,我会告诉他给你回电话的。) 情况十:对方询问要找的人什么时候回来 Do you know when he will be back?(你知道他什么时候回来吗) 回答:I'm sorry ,I don't know(抱歉,我不知道) I have no idea(我不知道) He should be back in 20 minutes(他应该二十分钟内会回来) 也许对方会问:Do you have any idea where he is?(你知道他在哪里吗?) 回答:Sorry I don't know(抱歉,我不知道) He's at work right now ,Do you want his phone number?(他现在在上班,您需要他电话吗) 情况十一:对方打错 Can I speak to Alexander Walker?(我可以和Alxeander Walker说话吗?) 回答:Alexander Walker?I'm sorry,,but there。
英语电话对话
Julia, 简作J,Peter,简作P。
电话铃响了,Julia去接电话。
J: Good after, Julia speaking.
你好,我是茱莉亚。
P: Hi, Julia. This is Peter. Do you have time this Saturday evening?
你好,茱莉亚。我是彼特。你这个周六晚上有空吗?
J: Yes.
有啊。
P: Great! I've got two tickets for the film "Blue Angel". I want you to go with me. Would you like to come?
太好了!我有两张《蓝色天使》的电影票。我想你跟我一起去看,你愿意吗?
J: Oh, sure! I want to see this movie. What time is it on?
当然愿意啦!我想看这场电影呢。电影几点播放呢?
P: At 8:00pm. I will wait for you at the gate of the theater.
晚上八点。我会在电影院门口等你。
J: Ok. See you then.
好啊。到时见。
P: See you.
再见。
关于打电话的英语对话三十句
1、A:喂,亨利在吗?B:我就是,您哪位?A:Hello.Is Henry in?/Hello.Is Henry there please?B:This is Henry.Who's speaking?/Who's that speaking?/Who's calling?2、打电话的人要找的人不在 A:打电话来的人 B:你 (接电话的人) A:May I speak to Mr. Gates? 请问 Gates 先生在吗?B:He's not here right now. 他现在不在这里。
3、打电话的人问他要找的人在哪里 A:打电话来的人 B:你 (接电话的人) A:Do you have any idea where he is? 你知道他在哪里吗?B:Sorry. I don't know. 抱歉, 我不知道。B:He's at work right now. Do you want his phone number?他现在在上班。
你要不要他的电话号码?4、A:喂,请大卫听电话 B:请别挂断。A:Hello, I'd like to speak to David./ Hello, I'd like to talk to David./ Hello,get me David on the phone please./ Hello,David please./ Hello, would you ask David to step to the phone?B: Don't hang up please.5、 A:喂,是汤姆吗?B:对不起,他不在。
A:Hello.Is that Tom?/Is that you,Tom?B:Sorry ,but he is out(not here at the moment).6、(因自己忙等原因)请别人去接电话 A:Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙。A:Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。
B:Yes, dear. 是的, 亲爱的。7、接到无人电话(就是打来了却不说话的那种) A:旁人 B:你 (接电话的人) A:Who called? 谁打来的?B:No one. He hung up on me. 没人。
他把电话挂了。B:Wrong number, I guess. He hung up without saying a word. 打错了, 我想。
他一句话也没说就把电话挂了。8、电话打不通 A:旁人 B:你 (接电话的人) A:Did it go through? (电话)打通了吗?The line was busy. 电话忙线。
I got the busy signals.. 电话忙线。9、跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话 打电话来的人 你 (接电话的人) Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。
Sure. I'll go get her. 当然! 我这就去叫她。10、对方打错电话 A:打电话来的人 B:你 (接电话的人) A:Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?B:Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。
B:I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了。B:What number did you dial? 你打几号?11、电话没人接(或录音机) A:旁人 B:你 (接电话的人) A:Is he there? 他在吗?B:No one is there. 没人在。
B:Nobody answered. 没人接。B:No. I got the answering machine. 没有! 是录音机。
12、对方希望留话, 怕听错了, 不想接受对方的留言 A:打电话来的人 B:你 (接电话的人) A:May I leave a message? 我能否留个话?B:You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
B:If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。13、打电话的人要找的人是别人, 请对方稍等 A:打电话来的人 B:你 (接电话的人) A:Is Brandon there? Brandon 在吗?B:Yes, he is. One moment, please. 他在。
请稍等。B:Hold, please. 请稍等。
B:Hold on, please. 请稍等。B:Let me see if he's here. Hang on. O.K.? 我看看他在不在。
等一下, 好吗?14、接受对方留言时听不清楚, 希望对方重复 A:打电话来的人 B:你 (接电话的人) A:When he comes back, can you have him call me at (206) 5551212?他回来后, 能不能让他打 (206) 5551212 这个号码给我?B:Can you repeat again, please? 能不能请你再重复一次?B:(Say) Again, please? 再说一次好吗?B:Pardon? 抱歉。(请再说一次) B:Come again, please? 再说一次好吗?B:I'm sorry? 抱歉。
(请再说一次)15、A:能不能请杰克接电话?B:请等一下,我去叫他. A:Can I get Jack on the phone now?/ Could I speak to Jack,plese?/ Could i talk to Jack,please?/ Have I the pleasure of addressing Jack?/ May I have a word with Jack?B:A moment please,/Hang on a moment please,/Hold on please,/Just a minute,I'll fetch him up.。
英语打电话用语有什么?
这里有一些例句,希望能够帮到你。
1.A:能不能请杰克接电话?
B:请等一下,我去叫他。
A:Can I get Jack on the phone now?/
Could I speak to Jack,plese?/
Could i talk to Jack,please?/
Have I the pleasure of addressing Jack?/
May I have a word with Jack?
B:A moment please,/Hang on a moment please,/Hold on please,/Just a minute,
I'll fetch him up.
2 A:喂,请大卫听电话
B:请别挂断。
A:Hello, I'd like to speak to David./
Hello, I'd like to talk to David./
Hello,get me David on the phone please./
Hello,David please./
Hello, would you ask David to step to the phone?
B: Don't hang up please.
3 A:喂,亨利在吗?
B:我就是,您哪位?
A:Hello.Is Henry in?/Hello.Is Henry there please?
B:This is Henry.Who's speaking?/Who's that speaking?/Who's calling?
4 A:喂,是汤姆吗?
B:对不起,他不在。
A:Hello.Is that Tom?/Is that you,Tom?
B:Sorry ,but he is out(not here at the moment).
5 A:喂,我是约翰,格林先生在吗?
B:对不起,他现在不能听电话,有口信给他吗?
A:Hello.This is John here./My name is John./John here./This is John./John speaking.
Is Mr. Green in?
B:Sorry,but he can't come to the phone right now .Any message for him?/
Sorry,but he is not available.Can I take a message ?/Is there any message I can give him?/Do you want to leave a word for him?/Do you want to leave a message?/Would you like to leave a message?