用英语回复投诉信！！！急！！！请英语好的高手帮帮忙

Mr. Paul to provide goods to delay the inconvenience caused to our company, the company therefore sent a complaint letter to him, requiring compliance with the Treaty and the integrity of, and prior to October 10 so that the goods reach their destination, or on the abolition of purchase orders.

百分之百对！

投诉信英文-回复一封饭店顾客的投诉信（英文回复）在饭店里有顾客

Dear Sir/ Madam: We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you。

Here is the solution。

, if you disagree please do let us know and we will do our best to find the best solution for you。 We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect。

Wish you all the best yours， 。

对于无理取闹的客人： Dear Sir/Madm: Thanks for your letter, from which we understand the situation。 We are so sorry for our imperfect service,hope you could kindly forgive us。

We look forward to serving you again with more satisfied service。 Again please accept our sincere invitation and we will be waiting for your soon arrival。

with all our best regards and wishes! yours， 。 。

。 可以有很多种啦，只是给你一些小建议，希望你派上用场。

祝好运！。

如何用英语处理客户投诉

首先你要读懂顾客投诉的点在哪，比如不满意产品哪些地方。

再了解问题之后，尝试为客户解决问题。

最后，希望得到理解，~最后给一篇范文~

Dear Mr. Wang,

My name is Wu Gang, the General

Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems.

As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!

Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!

Sincerely, Wu Gang.

投诉信的英语作文

Dear sir/madam We bought the SQ200 camera from your company several days ago and found that we can not take pictures during our journey to Guangzhou because of the malfunction which couses us great inconvient. We mail the camera to you in the hope that we couldget a refound for this. I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated. Best wishes Yours Wang Jia 2008 12 21。

英文投诉信

虽然你给的分实在是太少了，但是本着练习写作的精神，我还是帮你写了吧。

dear sir: i seldom write a letter of complaint, but this time i just can't restrain my annoying mood caused by your service center.they do really make lots of troubles. i have been applied the service of SURRENDERED for many times and emphasized that the ship have arrived at the harbor.apparently,my client were eager to implement that . the service center said they have arranged everything,however , your local company hadn't received any notice without renewing the system. no matter what the reason is, that issue lead to a huge losses to my client. so i feel you should be aware of your mistake and compensate for this incident. sincerely yours XXXP.S 做电是什么？ 网上词典有两个一个是 SURRENDERED 一个是 table release 你自己选择一个吧 专业单词究竟用哪一个我也不知道。

投诉信回复范文

投诉信回复范文如下： 尊敬的客人： 您好！很感谢您对我们酒店的服务提出意见，我代表我们酒店向您道歉。

对于我们员工的失误，我们感到很抱歉，我们一定会加强对员工的管理。 我们企业坚信一个道理就是“100-1=0”。

她有两个含义：一是酒店出售的产品由多种服务项目购成，每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象，如果其中任何一项产品出了质量问题，损害的不仅是这项产品的声誉，而是整个酒店的名声，故100-1=0。 二是客人入住酒店消费，其消费项目由多种服务项目购成，顾客对服务项目的任何一项不满意，他们的满意度不会因此按减法递减，而是全面否定，因为他不可能体验所有的服务项目。

在他看来，他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下，他不会当“回头客”，再消费这家酒店提供的服务，对这家酒店来说，它的服务收益便等于零。

所以从根本上说，服务质量是酒店的生命。 它告诉我们，对顾客而言，服务质量只有好坏之分，不存在较好较差的比较等级。

好就是全部，不好就是零。服务不是零零散散的行动，而是一个系统的工程。

挑剔的顾客，会因为系统中一个“点”的问题，而对整个系统的其他部分予以否定。 这其实不是顾客的非理性，而恰恰就是“顾客理性”。

在顾客理性面前，任何抱怨都是无用的。服务，就必须要追求顾客满意。

对此，我们酒店对 “满意”的诠释是：没有投诉，并不等于满意；没有不满意，也不等于满意；真正的满意是让顾客感动，是让顾客的积极情感发酵、膨胀，不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”，才是真正的“满意情感”。

我们会设立服务质量管理组织结构。作为服务质量体系的组织保证，建立内容全面、科学合理、控制严密的服务质量控制系统，通过一定的制度、规章、方法、程序等，使酒店质量管理活动系统化、标准化、制度化，把酒店各质量活动纳入统一的质量管理系统中。

我们将对各服务项目的日常管理和服务环节明确质量标准，制定工作规范和工作程序，使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录，仔细分析研究，按照质量管理要求进行改进，使之合理化，并以文字和图表的形式确定下来，形成服务程序。

同时，我们还将制订服务质量检查程序和控制标准，建立质量信息反馈系统，收集分析服务不符合标准的原因，提出和实施改进措施。 感谢您对我们酒点的服务提出的意见，我们以后决不会出这类的问题了，我们会以最优质的服务来回抱给顾客。

我们翘首以待，期待着您对我酒店的宝贵意见，希望在新的一年里我们能够“不断地创造新服务，围绕宾客创造价值，与宾客一同成长发展！” 祝您们事事顺心！ xx酒店 20xx年xx月xx日 扩展资料 处理顾客的投诉原则 第一，不能与顾客争执。我们的目的是为了倾听事实，进而寻求解决之道。

争论只会妨碍我们聆听顾客的观点，不利于缓和顾客的不良情绪。 第二，尊重顾客的感觉。

顾客进行了投诉，说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉，这种默许的方式有助于缓和顾客的烦躁和不满。

为我们下一步圆满的处理好问题打下良好的感情基础。 第三，处理的时间越早，效果越好。

服务失误发生后，应该在第一时间处理，时间越长，顾客的伤害就越大，顾客的忠诚度就会受到严重的考验。

英语投诉信范文

Dear Sir/Madam,I am writing to comlain about a Microcomputer I purchased from your company.I purchased a computer from your company on 05/07/2010 and it was delivered by your company to my house on 08/07/2010. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.Yours faithfully, xxx。